Privacy Policy — g111d

1 Information We Collect

g111d collects personal data in the following categories. Collection occurs at the point of account registration, during ongoing platform use, and through automated technical means during your browsing session. We collect only the data necessary to provide, operate, and improve the services we offer to players across Bangladesh.

1.1 — Information You Provide Directly

• Identity data: Full legal name, date of birth, and gender as provided during account registration.
• Contact data: Email address, mobile phone number, and residential address (including division, district, and postal code within Bangladesh).
• Identity verification documents: Copies of your National Identity Card (NID), passport, driving licence, or equivalent government-issued document submitted during KYC verification.
• Financial data: Payment method details including bKash, Nagad, Rocket, or Upay account numbers, Visa or Mastercard card numbers (last four digits only — full card numbers are processed by our payment partners and are never stored on g111d servers), and bank account details where applicable.
• Communications data: Messages you send to our support team via email at [email protected], any feedback, complaints, or survey responses you submit.

1.2 — Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Usage data: Pages visited, games launched, bets placed, session duration, click patterns, deposit and withdrawal history, and bonus redemption activity.
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and eligibility checks. g111d does not collect precise GPS-level location data.
• Cookie data: Information collected through cookies and similar tracking technologies as described in Section 5 of this Policy.

2 How We Use Your Data

g111d uses your personal data strictly for the purposes set out below. We do not sell your personal data to third parties under any circumstances. We do not use your data for purposes beyond those described in this Policy without obtaining your prior consent.

Where we rely on your consent as the lawful basis (for example, to send promotional emails or SMS messages about g111d offers, BPL season promotions, or Eid bonus campaigns), you may withdraw that consent at any time by contacting our support team or using the unsubscribe option in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

3 Legal Basis for Processing

Every instance of personal data processing at g111d rests on one of the following recognised lawful grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under our Terms and Conditions — for example, managing your account, processing your transactions, and delivering the gaming services you have requested.
• Legal obligation: Certain processing activities are required by applicable law — most notably our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, which require us to collect and retain identity and financial records for defined periods.
• Legitimate interests: We process some data where it is in our legitimate business interest to do so and where that interest is not overridden by your rights — for example, detecting fraud, improving platform performance, and conducting internal analytics. We always carry out a balancing assessment before relying on this basis.
• Consent: Where none of the above bases applies, we will ask for your explicit consent before processing your data. You have the right to withdraw this consent at any time without penalty to your account standing.

4 Data Sharing & Disclosure

g111d does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with third parties only in the limited circumstances described below, and always with appropriate contractual protections in place.

• Payment service providers: We share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your transactions. These providers operate under their own privacy policies and are bound by financial industry data security standards.
• Identity verification services: We may share identity document data with third-party KYC verification providers to fulfil our legal obligations. These providers are contractually restricted to processing your data only for verification purposes.
• Game content providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to deliver their game content. They do not receive your identity or financial data.
• IT and infrastructure providers: Our hosting, database, and platform infrastructure partners process data on our behalf under strict data processing agreements. They act only on our documented instructions.
• Legal and regulatory authorities: We may disclose personal data to law enforcement bodies, financial intelligence authorities, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or harm to persons.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of g111d's assets, your personal data may form part of the transferred assets. You will be notified via email and/or prominent on-site notice before your data becomes subject to a materially different privacy policy as a result of any such transaction.

5 Cookies & Tracking Technologies

g111d uses cookies and similar technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your logged-in session, and analyse how players interact with our services. Cookies are small text files placed on your device by your browser when you visit g111d.app.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential to the operation of the platform. They enable core functions such as session authentication, security tokens, and load balancing. You cannot opt out of strictly necessary cookies while using the platform.
• Functional cookies: These remember your preferences — such as your preferred language, currency display, or last-visited game category — to personalise your experience on subsequent visits.
• Analytical cookies: We use first-party analytics to understand aggregate usage patterns — which pages are most visited, how long sessions last, and where users encounter difficulties. This data is processed in aggregate and is not used to identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and bot traffic. These cookies are strictly necessary and cannot be disabled.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the g111d platform — in particular, disabling strictly necessary cookies may prevent you from logging in or completing transactions.

6 Data Retention

g111d retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law. The following general retention periods apply:

When the applicable retention period expires, your data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and research purposes.

If you request account closure, g111d will deactivate your account promptly. However, we are legally obligated to retain transaction records and KYC documentation for the periods stated above even after deactivation. You will not be contactable for marketing purposes following account closure.

7 Your Privacy Rights

g111d recognises and upholds the following data subject rights. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request — [Right You Are Exercising]". We will respond within 30 days.

• Right of access: You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to overriding legal retention obligations (see Section 6).
• Right to restriction of processing: You may request that we temporarily restrict processing of your data — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or a contract, you may request a machine-readable export of your personal data so that it can be transferred to another provider.
• Right to object: You may object at any time to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

8 Data Security

g111d employs a multi-layered approach to data security designed to protect your personal and financial information against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• SSL/TLS encryption: All data transmitted between your browser and g111d servers is encrypted using industry-standard TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when visiting g111d.app.
• Data encryption at rest: Sensitive data stored on our servers — including identity documents and payment data — is encrypted at rest using AES-256 or equivalent algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their g111d accounts. This adds a critical layer of protection against unauthorised login attempts.
• Intrusion detection: Our infrastructure is monitored around the clock for suspicious activity. Automated systems detect and respond to potential security incidents in real time.
• Payment security: Full payment card numbers are never stored on g111d servers. Card transactions are processed by PCI-DSS compliant payment partners who handle cardholder data under their own certified security programmes.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your rights and freedoms, g111d will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

9 Children's Privacy

The g111d platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Our registration process includes age declaration, and our KYC verification procedures are designed to identify and prevent underage access.

If we become aware that we have inadvertently collected personal data from a person under the age of 18, we will immediately delete that data from our records and close the associated account. Any deposits made by an underage player will be returned to the payment source after applicable investigations are completed.

Parents and guardians who believe that a minor may have accessed the g111d platform using their credentials or financial details are urged to contact us immediately at [email protected]. We take such reports extremely seriously and will act without delay.

10 Policy Updates & Contact

g111d reviews this Privacy Policy periodically and reserves the right to update it at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The "Last Updated" date at the top of this page indicates when the most recent revision took effect.

Where amendments are material — meaning they significantly change how your data is used or your rights regarding that data — we will notify registered players by email at least seven days before the changes take effect. For non-material amendments (such as clarifications or corrections that do not alter the substance of the Policy), changes may take effect immediately upon publication.

Your continued use of the g111d platform following the publication of any updated Privacy Policy constitutes acceptance of the changes. If you do not accept the revised Policy, you must cease using the platform and may request account closure in accordance with our Terms and Conditions.

If you are dissatisfied with how g111d has handled your personal data and our response to your complaint does not resolve your concern, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.